Frequently Asked Questions

Looking for the best way to plan your trip to Porto ? Below you’ll find answers to the most common questions about our private tours, airport transfers, restaurant reservations, and personalized concierge services.

What does ConciergeSitePorto do?

ConciergeSitePorto is a premium travel concierge service in Porto, Portugal. We specialize in private tours, restaurant reservations, airport transfers, and fully customized travel planning.

Which areas do you cover?

We operate mainly in Porto and we can also organize experiences across Portugal upon request.

Are your services private or group-based?

Most of our experiences are private to ensure a personalized, comfortable, and exclusive experience.

Booking & Planning Your Trip to Porto

How do I book a tour or service?

You can book directly through our website or contact us via WhatsApp or email. We’ll assist you step by step and tailor everything to your preferences.

How far in advance should I book?

We recommend booking as early as possible, especially for Douro Valley tours, wine tastings, and top restaurants in Porto, as availability can be limited.

Can you create a personalized itinerary for Porto?

Yes. We design fully customized itineraries based on your interests.

Payments, Cancellations & Policies

What payment methods do you accept?

We accept secure online payments. Payment details are provided during the booking process.

What is your cancellation policy?

Cancellation terms vary depending on the service booked (tours, transfers, or reservations). Full details are always shared before confirmation.

Do you offer refunds?

Refund eligibility depends on the specific service and timing of cancellation. Please refer to our Refund Policy or contact us for clarification.

Tours & Experiences in Porto and Douro Valley

What are the best tours in Porto?

Our most popular experiences include:

• Private Porto tours

• Douro Valley wine tours

• Tuktuk Tours

• Private Tours to other cities around Porto

• Boat Private tours

Do you organize Douro Valley wine tours?

Yes, we specialize in premium Douro Valley experiences, including winery visits, tastings, and private transportation.

Transfers & Restaurant Reservations

Do you provide airport transfers in Porto?

Yes, we offer private airport transfers to and from Porto Airport.

Can you book restaurants in Porto for me?

Yes. We recommend and reserve the best restaurants in Porto.

Can you arrange last-minute reservations?

We always do our best, but availability depends on demand. Early booking is strongly recommended.

Practical Information for Visitors

In which languages do you provide services?

We offer services in english, portuguese, Spanish and french.

Why should I use a concierge service in Porto?

Using a local concierge ensures you save time, avoid tourist traps, and access the best experiences Porto has to offer.

Contact ConciergeSitePorto

If you still have questions or want help planning your trip to Porto, feel free to contact us:

• Email: info@conciergesiteporto.com

• WhatsApp: +351 910 241 879

Plan Your Perfect Trip to Porto

Let us take care of everything from tours and transfers to restaurant bookings so you can enjoy Porto and the without stress.