FAQ'S

ConciergeSitePorto is a premium travel concierge service in Porto, Portugal. We specialise in private tours, restaurant reservations, airport transfers, and fully customised travel planning.

We operate mainly in Porto and we can also organise experiences across Portugal upon request.

Most of our experiences are private to ensure a personalised, comfortable, and exclusive experience.

You can book directly through our website or contact us via WhatsApp or email. We'll assist you step by step and tailor everything to your preferences.

We recommend booking as early as possible, especially for Douro Valley tours, wine tastings, and top restaurants in Porto, as availability can be limited.

Yes. We design fully customised itineraries based on your interests.

We accept secure online payments. Payment details are provided during the booking process.

Cancellation terms vary depending on the service booked (tours, transfers, or reservations). Full details are always shared before confirmation.

Refund eligibility depends on the specific service and timing of cancellation. Please refer to our Refund Policy or contact us for clarification.

Our most popular experiences include:

• Private Porto city tours
• Douro Valley wine tours
• Tuktuk Tours
• Private Tours to other cities around Porto
• Private boat tours on the Douro

Yes, we specialise in premium Douro Valley experiences, including winery visits, tastings, and private transportation.

Yes, we offer private airport transfers to and from Porto Airport.

Yes. We recommend and reserve the best restaurants in Porto based on your preferences.

We always do our best, but availability depends on demand. Early booking is strongly recommended.

Absolutely. Our team is fluent in English and has extensive experience serving visitors from all over the world — the US, Canada, the UK, Australia, Europe, and beyond. We understand what travelers expect — prompt communication, reliability, and no surprises. We're available on WhatsApp, which works from any country.

Yes — Porto is one of Europe's safest and most welcoming cities, and consistently ranked among the world's best travel destinations. Petty crime risk is low, English is widely spoken in hotels, restaurants and tourism areas, and the city has outstanding public transport. Our team is always available if you need local guidance during your stay.

Portugal uses the Euro (€). USD is not accepted in stores or restaurants, but currency exchange is easy — major credit cards (Visa, Mastercard, Amex) are widely accepted. We recommend using a no-foreign-fee travel card such as Charles Schwab or Wise for the best rates at ATMs. Our team can advise you on this before your trip.

Tipping in Portugal is appreciated but not obligatory. A 5–10% tip in restaurants is considered generous and well-received. For tours and transfers, tips are also discretionary. There is no cultural pressure to tip the way there might be in the US.

Porto has direct transatlantic flights from several US cities. From New York, direct flights take approximately 7–8 hours. From the East Coast it's one of the shortest transatlantic routes to continental Europe. Porto's Francisco Sá Carneiro Airport (OPO) is modern and well-connected — our team can arrange your private transfer the moment you land.

We offer services in English, Portuguese, Spanish and French.

Using a local concierge ensures you save time, avoid tourist traps, and access the best experiences Porto has to offer.